Refund policy

Return & Refund Policy

 

Thank you for shopping with SaivanyaS. We specialize in premium jewellery and strive to ensure every piece meets our quality standards. Please review our policy carefully before making a purchase.

Returns

We offer a 3-day return window from the date your order is delivered.

To be eligible for a return:

  • The item must be unused and unworn.

  • The item must be in its original packaging with all tags intact.

  • The return request must be made within 3 days of delivery.

  • Proof of purchase (order confirmation email or invoice) must be provided.

To initiate a return, please contact us at:

📧 [Anshusaivanya99@gmail.com]

If your return request is approved, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Refunds

We do not offer monetary refunds.

If your return is approved after inspection, you will be offered:

  • Store Credit, OR

  • Exchange for another product (subject to availability)

Store credit details (validity period, if applicable) will be shared via email.

Damages and Issues

Please inspect your order upon receipt.

If you receive a defective, damaged, or incorrect item, contact us within 24 hours of delivery at:

📧 [anshusaivanya99@gmail.com]

Please include:

  • Your order number

  • Clear photos of the item and packaging

After verification, we will arrange a replacement at no additional cost.

Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized jewellery

  • Sale or clearance items

  • Gift cards

  • Items damaged due to misuse, improper handling, or normal wear and tear

If you have questions about your specific item, please contact us before purchasing.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.

Policy Updates

SaivanyaS reserves the right to modify this policy at any time. Changes will be posted on this page.